Tech Desk Consultant

Student rolling up a poster near a printer

Job Description

Tech Desk Consultants are responsible for providing friendly and knowledgeable assistance to users of the Lathrop Learning Hub and other Learning Environments' spaces in Lathrop. They are quick learners who exhibit an interest in helping people by assisting them with our technology resources. Consultants are well aware of the importance of excellent customer service and keeping up to date with the latest technologies and services the Learning Hub has to offer.

Pay: Starts at $16.75/hr

Available Terms: Fall, Winter, and Spring. Summer Quarter optional.

Apply: Online

Contact Email: thetechdesk@stanford.edu

Qualifications

Commit to working schedule of at least 8 hours/week during the academic year with the intention to work at least three consecutive quarters to build optimal proficiency. (Summer may be excluded.)

Love for working with and helping people, even if they are strangers.

Experienced in or willing to learn customer service (formal or informal).

Interest in learning new platforms and procedures and to work on short-term projects as assigned.

Reliable and prompt to scheduled shifts. Extremely responsive to email, texts, and phone calls.

Willingness to complete training modules every quarter of employment. Modules include content regarding WebCheckout, Canva, 3D Printing, and more!

Responsibilities

Provide excellent customer service and technology assistance to Stanford students, faculty, staff, and visitors.

Check out and assist patrons with using loaner equipment and specialty software in the Lathrop Learning Hub.

Process and print on-demand posters via our Poster Portal using our wide-format printer.

Provide help with image, audio, and video editing questions and advise patrons on software usage and availability.

Maintain a professional, functional, and clean work environment in the Lathrop Learning Hub, 24hr Space, and group study rooms.

Complete training modules every quarter to increase multimedia skills and attend regular staff meetings to discuss Tech Desk matters and troubleshooting strategies.