There are several ways to get support depending on your needs:
- Tech Desk: Equipment checkout, how-to-guides, workshops and digital media equipment help
- RCCs: Undergraduate tech support in the residences
- PTSs: Computing tech support available at The Hub
- Public printing and computing help
- Around and off campus support
See below for more details:
Tech Desk at Lathrop
Undergraduate Students: Resident Computer Consultants
Resident Computer Consultants (RCCs) are available to support their peers on many aspects of computing. Each undergraduate residence has one or more RCCs who are part of house staff. Get to know your RCC.
Peer Technology Specialists
Peer Technology Specialists (PTSs) are available at The Hub at Lathrop to help Stanford graduate students on aspects of computing. We can help with computer related problems, graduate residential network connections, and residence computer clusters. We do not provide hardware repair or replacement nor do we provide data recovery services.
Submit a Help Request for assistance, or to schedule an appointment. Graduate students are also welcome to walk in to The Hub to talk to a Peer Technology Specialist or submit a Help Request to schedule an appointment. PTSs are generally available at The Hub the following hours:
|11am – 3pm
5pm - 8pm
11am – 3pm
11am – 3pm
11am – 3pm
|11am – 5pm||1pm - 5pm|
Note: PTS hours will vary when classes are not in session. These hours are different from when the Tech Desk is open.
Interested in joining our team as a Peer Technology Specialist? Find out more.
Public Printing Support
General: Email firstname.lastname@example.org with questions or date, time, SUNet ID, and description of the issue.
Printing Credit and Refunds: Email email@example.com with details of the issue or refund request.
Public Computing Support
Cluster Software: Email firstname.lastname@example.org with problem reports, questions, or requests for new academic software.
Around and Off Campus
Contact HelpSU at helpsu.stanford.edu for technical assistance.