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Technical Support Specialist Job Description

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The Technical Support Specialists (Techs) are responsible for regular computer maintenance, new hardware installation, and operational support for the staff of Learning Technologies & Spaces and the public computing spaces operated by LTS. This includes LTS staff offices and public computing spaces located in Lathrop, Old Union, and student residences.


  • Install, deinstall, and relocate computer equipment, peripherals, and furnishings as assigned.
  • Perform routine equipment maintenance and cleaning as assigned.
  • Support ongoing maintenance and redesign of public computing spaces.
  • Troubleshoot and resolve hardware and software problems with high degree of proficiency.
  • Assist with computer and other technical support in the LTS as needed, in cooperation with LTS staff.
  • Respond to trouble tickets generated by first-tier support staff within 24 hours; report unusually difficult problems promptly to appropriate central staff.
  • Support routine Mac and PC hard disk imaging.
  • Assist with maintaining accurate inventory records, and perform related tasks such as data-entry, equipment retrieval, tagging, and scrapping/recycling.
  • Work with vendors on warranty and repair issues; remove computers with hardware problems to on campus repair locations.
  • Maintain paper and online documentation of all repair work.
  • Maintain good communication with local or first-tier support including full time staff and student staff such as Peer Technology Specialists and Tech Desk Consultants.
  • Maintain clean and well-organized storage and workspaces.
  • Participate in staff training and attend regular meetings with staff.
  • Work on other short-term projects as assigned.

Minimum Qualifications

  • Able to work a regular schedule of at least 8 hours per week Monday-Friday.
  • Attentive to an extremely high level of responsibility and customer service.
  • Able to work independently and take initiative in providing assistance.
  • Able to complete tasks with attention to detail.
  • Possess a high familiarity with computers, including experience using basic Internet applications, troubleshooting network connectivity problems, and installing network and printing hardware on Mac OS X and Windows XP.
  • Able to lift 40 pounds.
  • Have a valid drivers license and are able to drive.
  • Willing to carry a cell phone.
  • A commitment to staying with the position for a minimum of one academic year.
  • Possess good verbal and written communications skills.

Pay:  Starts at $15.00/hr

Duration:  Academic Year and Summer

Contact Email:

Hours:  8 to 12-hour weekly schedule Monday-Friday. No evening or weekend hours.

Application due by:  Applications accepted year-round