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Student Support Technician Job Description

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Student Support Technicians are the driving force of the Student Technical Support team and are  here to advise and educate students on all aspects of computing and technology use at Stanford, consult with students on computer related problems, and support residential network connections. Student Support Technicians are a core part of Learning Technology & Spaces, helping to educate students about technology resources to promote academic and personal growth. Student Support Technicians are an integral part of the Student Technical Support team.


  • Gain experience in front-line customer service
  • Learn technical skills in computer networking, IT administration, and hardware/software troubleshooting 
  • Practice explaining technical concepts in simple language 
  • Flexible hours 
  • Opportunity to advance within the program and work in leadership roles 

Job Responsibilities

  • Provide in-person, one-on-one support to students who come to drop-in office hours at the Lathrop Learning Hub, call in by phone, or submit help tickets online.
  • Work with other Student Support Technicians to plan and host technology-related educational events for students 
  • Document troubleshooting steps and strategies in coordination with other Student Support Technicians 
  • Attend quarterly meetings with Student Technical Support service staff members
  • Participate in promotional events such as the IT Open House and New Student Orientation
  • Assist with recruitment of future Peer Technology Specialists

Required Qualifications

No previous technical work experience or skills required, but an interest in technology is strongly encouraged!

Minimum Qualifications

  • Full-time Stanford student in good academic standing
  • Able to work a minimum of 8 hours per week
  • Strong interpersonal and communication skills
  • Ability to work in a customer-facing role
  • Friendly and approachable
  • Willingness to learn and apply new skills
  • Ability to work productively in teams

Training and Weekly Work Requirements

  • Training is hands-on, on-the-clock, with a fellow team member or program lead.
  • Must attend mandatory quarterly meetings with the Student Technical Support program managers.
  • Continued employment is contingent upon satisfactory job performance evaluation by the Student Support Technician team leaders and Student Technical Support program managers.

Pay:  Starting at $17.25 an hour

Available Terms:  All Quarters (Fall, Winter, Spring, and Summer Quarter.)

To apply, please submit a current resume to: 

Contact Email: